Skip Navigation Skip Online Banking Login/a> Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,download Adobe® Acrobat Reader.
FDIC Logo

FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Fraud Prevention

Protect your identity with these safeguards.

Fraudelent Activity

Please be aware of fraudulent phone calls, text messages, and/or e-mails that appear to be from your bank and ask for your personal or account information.

Remember: First National Bank will never ask for personal, account information by e-mail, or solicit account information by phone.  If you receive a suspicious phone call, text or e-mail, do NOT give out any personal or account information. If you have replied to one of these fraudulent messages, during business hours please call our Customer Service immediately at 936-594-2564 or after hours at 888-263-3370.

To help you defend yourself against fraud, First National Bank provides you with some general information to help you safeguard your accounts and privacy from identity theft, and online fraud:

Do:

  • Keep a record of your account numbers, their expiration dates, and the phone number and address of each company in a secure place.
  • Before throwing away, shred carbons copies, ATM receipts and all financial documentation.
  • Opt for electronic vs. paper statements
  • Beware of emails that want you to act immediately.
  • Open bills promptly and reconcile accounts monthly.
  • Report any questionable charges promptly.
  • Report lost or stolen checks immediately.
  • Store cancelled checks - and new checks - in a safe place.
  • Periodically review your credit file and be sure all information is correct. 
  • Call the following numbers if your card is lost or stolen: Regular banking hours 936-594-2564 or call after hours 888-263-3370.

By law, once you report the loss or theft, you have no further responsibility for unauthorized charges.

Don't:

  • Lend your card(s) to anyone. 
  • Leave cards or receipts lying around.
  • Write your pin on your card.
  • Write your account number down.
  • Use loose or worn-looking card readers at gas station pumps or ATMs.
  • Give out your account number over the phone.
  • Use unsecured networks like: libraries, airport or coffee shop.
  • Click on links unless you are certain where you are being sent.

If you suspect fraud, you may be asked to sign a statement under oath that you did not make the purchase(s) in question.